Customer Service Ideas

Stone Fabrication Customer Service

Stone fabrication has a lot of unique factors that separate it from other service related industries. However, in many ways stone fabricators have to give attention to the same aspects of business as any other company. One such area is customer service. Service tips is one of the aspects of stone fabrication mentioned on Granite Polishing Pads. But if you are going to provide a memorable experience for your customers, you must help them to feel understood. Let’s look at some basic customer service ideas that help accomplish this.

Stone Fabrication Customer Service

Effective Customer Service Means Listening Well

This may sound strange on the surface, but it really is important. In fact, you may even be thinking to yourself “that is obvious”, but think about what it takes to achieve that. Also, think about how it affects the bottom line of the business. In order to understand your customer, you have to must be a good listener. If your customer expresses a lack of interest in one of your features or services, how you listen will impact the relationship. Notice this quote from an article in the Countertops & Architectural Surfaces magazine Volume 10 / Issue 4 Quarter 4, 2017.

“If you upgrade your listening skills, you automatically upgrade your sales and your ability to persuade.”

That article was talking about the slaes process, but the premise of article also applies to customer service relationships. So, tip number one in our customer service ideas starts before the sale; listen well.

Customer Service While Doing the Work

Providing good customer service during the install process is also vital. In fact, the service provided during the sale and install of the process is just as important as the quality of the work and product itself. Efficiency during the sales and follow up process is key to getting things right for the customer. Many Fabrication professionals utilize forms to assist with various aspects of the sales and service process. The Natural Stone Institute provides a variety of forms to assist stone professionals with the customer service experience. A sample of what one of these forms may look like can be found here: Initial Contact Form.

Creating documentation throughout the sales and service process keeps the communication clear so that all involved know what to expect and what not to expect. And clarity is as important part of the customer experience.

Service Before During After

Service After the Sale

Even after the sale is complete, customer service does not stop. Following up with the customer some time after the install is finished can speak volumes. Try giving your customer a call to see how they are enjoying their new countertop or stone surface. Some fabrication professionals send a gift to the owner of the new surface as a thank you present. Actually, some very thoughtful stone professionals even perform the first cleaning with a nice high quality product like Lustro Italiano and then leave the cleaning and maintenance kit as a thank you gift for the customer. That’s what Ageless Stoneworks Inc. out of Houston, TX. recommends in this discussion in the SFA forum.

The idea is that customer service is a way of doing business. It is more than a slogan or a way of selling. Customer service encompasses various aspects of the relationship between you, the fabricator or stone professional and the customer. It spans the entire range of interaction between you and your customer. From the first time they hear about your company or service to the time they recommend you to a friend.

Granite Home Value

Can Granite Improve the Value of Homes

How Can Granite Improve the Value of Homes

Fabricators from all over the world appreciate the benefits of including natural stone in construction. However, some home owners are not aware of the value that natural stone can infuse into a property. This article considers some specific ways stone can be used to boost the value (or equity) in a home.

A Simple Comparison

When considering the question, “Can granite improve the value of homes”, all you need to do is put yourself in the shoes of someone buying a home. So, imagine you are looking at two separate homes. The homes have identical floor plans. In fact everything in them is identical and they are the exact same price. However, there is one difference. The home on the right has stone counter tops, flooring and there is even natural stone in the landscaped yard. The home on the left has vinyl flooring, laminate counters, and landscaping using alternative materials. This example demonstrates the value that stone adds to a home’s value.

Based on the truthfulness of the statement, “Stone adds value to a residential property”, we will consider three specific points. These are ways in which home owners use granite and other natural stone to add value to homes.

Granite Indoor Upgrades

First on our list of ways granite can improve the value of homes is by using it for interior upgrades. Installing granite as a kitchen counter or a bathroom vanity is one effective way to harness the value of natural stone. When a skilled craftsman installs a natural stone counter or vanity, the results bolster a home’s value.

Why is this upgrade valuable? The kitchen is the hub of activity in many domestic environments. A large part of the family’s interaction takes place across the kitchen counter. Additionally, a good deal of visiting happens in the dining area when company comes over. With so much activity and traffic occurring in this part of the home, durability is key. So a durable surface that holds up is valuable.

Another indoor area that benefits from a stone upgrade is flooring. Sure, many people view ceramic tiles and other hard surfaces as superior to vinyl flooring. However, many homeowners prefer stones floors for a truly luxuriant look and feel in the interior of a home. There are many options when it comes to choosing a material for a stone floor. But the point is this; natural stone floors are regarded as an upgrade by many.

Outdoor Granite Landscaping

Second on our list of methods that answer the question, “Can granite improve the value of homes?” is by using it out of doors. Indoor kitchen counters and flooring aren’t the only areas for which owners can use natural stone to upgrade. Areas outside the home are also good candidates for value-boosting natural stone.

Natural stone landscaping is one way to heighten the enjoyment of a home’s exterior areas. Whether it is a walkway created with decomposed granite or a small decorative wall made with granite blocks, there are many ways to add value to a home’s exterior with natural stone.

Hardscaping With Granite

Finally, home owners often create value in a home by means of hardscape projects. Granite is used as a building material for patios, driveways, and sidewalks. Even entire outdoor kitchens are constructed with stone materials.

Why is natural stone such a value booster when it come to outdoor upgrades? Natural stones that are hard – like granite – are remarkable for outdoor leisure areas. Granite counter tops are sturdy enough to endure water, sun, and wind. In fact, this is precisely where granite was shaped before it became a construction material.

So, how can granite improve the value of homes? The answer hinges on the three areas we have covered.